Refund Policy
💰 Refund Policy - El Cajon Guitars and Music
We stand behind everything we sell! Our refund policy is designed to be fair, straightforward, and musician-friendly - no corporate bullshit here.
🎯 Our Refund Promise
30-Day Money-Back Guarantee - If you're not satisfied, we'll make it right!
💵 Refund Options
💳 Full Refund
- Original payment method
- Minus return shipping (unless our error)
- Processed within 3-5 business days
- No restocking fees
🎁 Store Credit
- Full purchase amount
- No shipping deduction
- Never expires
- Use online or for appointments
🔄 Exchange
- Different size/model/brand
- Pay difference if upgrading
- Get credit if downgrading
📅 Refund Timeline
✅ What's Covered:
- 🎸 Musical Instruments: 30 days from purchase
- 🎛️ Equipment & Accessories: 30 days from purchase
- 📚 Books & Sheet Music: 14 days from purchase (if unopened)
- 🎁 Gift Purchases: 45 days from purchase date
⚡ Quick Refunds For:
- 🚫 Our Mistakes: Wrong item shipped - immediate refund
- 📦 Damaged in Shipping: Full refund + we pay return shipping
- 🔧 Defective Items: Manufacturer defects covered immediately
📋 Refund Requirements
✅ To Get Your Refund:
- 🎸 Original Condition: Unused, unmodified instruments
- 📦 Original Packaging: All boxes, cases, manuals, accessories
- 🏷️ Tags & Labels: All original tags attached
- 📄 Proof of Purchase: Receipt or order number
- 📞 Contact Us First: Call (619) 334-3113 for RMA number
❌ What We Can't Refund:
- 🚫 Modified Instruments: Any alterations void refund
- 🚫 Customer Damage: Damage after delivery
- 🚫 Used Consumables: Strings, picks, reeds (opened packages)
- 🚫 Special Orders: Custom orders are final sale (clearly marked)
- 🚫 Clearance Items: Final sale items (clearly marked)
🚚 Return Shipping
📦 Who Pays Return Shipping:
- ✅ Our Mistake: We pay return shipping
- ✅ Defective Item: We pay return shipping
- ✅ Local Customers: Free return to our location by appointment
- ❌ Change of Mind: Customer pays return shipping
- ❌ Wrong Size/Model: Customer pays return shipping
📋 Return Shipping Tips:
- 📦 Use Original Packaging: Protects your item and speeds processing
- 📄 Include RMA Number: Write clearly on package
- 📸 Take Photos: Document condition before shipping
- 🚛 Get Tracking: Always use trackable shipping
- 💰 Insure High Value: Items over $500 should be insured
⚡ Refund Processing
🕐 Timeline:
- 📞 Contact Us: Get RMA number same day
- 📦 We Receive Item: Inspection within 24 hours
- 💳 Refund Issued: 3-5 business days after approval
- 🏪 Store Credit: Available immediately after inspection
💳 Refund Methods:
- 💳 Credit Cards: Refunded to original card
- 💰 PayPal: Refunded to PayPal account
- 💵 Cash/Check: Store credit or check issued
- 🎁 Store Credit: Available for any payment method
🎸 Special Instrument Policies
Guitar & Bass Refunds:
- 🎸 Try-Before-Return: Schedule appointment to discuss concerns first
- 🔧 Setup Issues: We'll fix setup problems before considering refund
- 🎵 String Changes OK: We understand you need to test with your preferred strings
- 📸 Condition Documentation: We photo all guitars at sale for comparison
Amplifier & Equipment:
- 🔊 Home Trial Period: 30 days to test in your environment
- 📦 Original Packaging Required: Keep all foam, boxes, and manuals
- 🔌 All Accessories: Cables, footswitches, manuals must be included
📞 How to Start Your Refund
Step 1: Contact Us
Call or email us before returning anything:
- 📞 Phone: (619) 334-3113
- 📧 Email: info@ecgmusic.com
- 📍 Address: 1935 Friendship Drive, Suite E, El Cajon, CA 92020
Step 2: Get RMA Number
We'll provide a Return Merchandise Authorization (RMA) number and return instructions.
Step 3: Return Item
Ship with tracking or schedule appointment to return in person.
Step 4: Get Your Refund
We'll process your refund within 3-5 business days of receiving your return.
💡 Before You Return - Let's Talk!
Often we can solve issues without a return:
- 🔧 Setup Problems: We can fix most guitar playability issues
- 🎵 Sound Issues: We can recommend settings or accessories
- 📚 Learning Curve: We offer lessons and guidance
- 🔄 Different Model: We can help you find a better fit
Call us at (619) 334-3113 - we're musicians too and want you to be happy!
🛡️ Manufacturer Warranties
- 🎸 New Instruments: Full manufacturer warranty included
- 🔧 Warranty Service: We handle warranty claims locally
- 📄 Documentation: We provide all warranty paperwork
- ⚡ Quick Service: Local warranty support, not corporate runaround
At El Cajon Guitars and Music, your satisfaction is our priority! We're not some corporate chain - we're local musicians who want you to love your gear. If something's not right, call us at (619) 334-3113 and we'll make it right. That's our promise!
Book Your Appointment
Schedule a personalized session for guitar repairs, lessons, or instrument services. Our experts are ready to help you!
Guitar Lessons
Private and group lessons for all skill levels. Learn from experienced instructors in a supportive environment.
Instrument Repairs
Professional repair services for guitars, basses, and other stringed instruments. From setups to major repairs.
Custom Services
Instrument customization, special orders, and personalized consultations for your unique musical needs.
All services are by appointment only to ensure personalized attention and the best experience for our customers.