Refund & Return Policy — El Cajon Guitars & Music

No gimmicks. Just our best price at the time of sale. We’re a small, local shop and we work hard to offer the lowest fair price we can when you check out. Because of tariffs and manufacturer price changes, prices may move over time.

Pricing & Price Match

• Best price at time of sale: We price honestly—no games, no fake “markdowns.”
• Price match (before purchase): If you see an authorized dealer advertising the same item in stock, contact us before you buy. We’ll do our best to match or advise if there are MAP/tariff limits.
• After-purchase adjustments: We do not retroactively adjust prices if a vendor lowers MAP or if tariffs/market conditions change after your order.

All Sales Final

All sales are final except where required by law or if we made a mistake (wrong item shipped), the item was defective on arrival, or the shipment arrived damaged. In those cases, we’ll take care of you quickly.

Exceptions we cover

• Our mistake: Received the wrong item? We’ll fix it and cover return shipping.
• Shipping damage: Keep the packaging and notify us within 48 hours of delivery. We’ll handle the claim and cover return shipping.
• Defective out of the box: Notify us within 7 days. We’ll troubleshoot and coordinate a manufacturer warranty solution or replacement as applicable.

Discretionary Returns (If We Approve)

We generally do not accept returns, but if we approve an exception at our discretion, the following applies:

• RMA required: Contact us first for a Return Merchandise Authorization.
• Buyer pays return shipping using a trackable, insured method.
• Condition: Item must be in like-new condition with all original packaging, case, manuals, accessories, and tags.
• Restocking fee: 15% of the item price. If anything is missing, used, or requires reconditioning, an additional fee up to 25% may apply or the return may be refused.
• Refund method: Original payment method after inspection. Shipping costs are non-refundable.

Non-Returnable Items

• Opened consumables (strings, picks, reeds, cleaners)
• Microphones, earplugs, in-ear monitors, harmonicas, and similar hygiene-sensitive items once opened
• Special orders, custom builds, and clearance/final-sale items (clearly marked)
• Items that have been modified, damaged, or show signs of use beyond basic evaluation

Warranties

• New products: Covered by the manufacturer’s warranty. We’ll help you with paperwork and local support.
• Warranty service: We can coordinate with the manufacturer to keep things simple.

How to Reach Us

Contact us before returning anything.

• Phone: 619-334-3113
• Email: info@ecgmusic.com
• Address: 1935 Friendship Drive, Suite E, El Cajon, CA 92020

We’re musicians, too. If something isn’t right, reach out and we’ll do our best to help—within the simple rules above and applicable law.