Shipping Policy

Effective Date: July 21, 2026

At El Cajon Guitars & Music, we understand that your new instrument or gear is important. Every order is carefully inspected, professionally packaged, and shipped with the goal of arriving safely and in the condition described.

This Shipping Policy explains how we process, ship, and deliver orders placed through ECGMusic.com.

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1. Order Processing

Most in-stock orders are processed within 1–2 business days after payment has been authorized and the order has been approved.

Orders are generally processed Monday through Friday, excluding weekends and holidays.

Certain products—including special orders, custom orders, supplier-direct shipments, backordered items, or orders requiring additional verification—may require additional processing time.

If a significant delay occurs, we will notify you as soon as reasonably possible.

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2. Shipping Carriers

Orders are shipped using reputable carriers, including:

• UPS

• USPS

• FedEx

• Other qualified freight or specialty carriers when appropriate

The carrier and service level selected may vary depending on the product, destination, shipping method selected, package size, and current carrier availability.

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3. Shipping Charges

Shipping charges are calculated during checkout unless a product qualifies for a published free-shipping promotion.

Some oversized, unusually heavy, freight-delivered, or manufacturer-restricted products may require additional shipping charges regardless of order value.

Applicable shipping charges are displayed before your order is finalized.

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4. Free Shipping Promotions

From time to time, El Cajon Guitars & Music offers free shipping on qualifying products or qualifying orders.

Unless otherwise stated:

• Free shipping applies only within the contiguous United States.

• Alaska, Hawaii, Puerto Rico, U.S. Territories, APO/FPO addresses, and international destinations are excluded unless specifically noted.

• Oversized items, freight shipments, and certain special-order products may not qualify.

• Promotional shipping offers may change or end without notice.

Eligible products and promotions are identified on applicable product pages and during checkout.

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5. Local Pickup (Appointment Only)

Local pickup is available at our El Cajon, California showroom by scheduled appointment only.

Pickup Location

1935 Friendship Drive, Suite E
El Cajon, California 92020

Customers must wait until they receive confirmation that their order is ready before scheduling pickup.

For security purposes, identification, payment verification, or the payment card used during checkout may be requested before an order is released.

There is no charge for local pickup.

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6. Delivery Estimates

Estimated delivery times provided during checkout or by shipping carriers are estimates only.

Transit times may vary due to:

• Weather

• Carrier delays

• Seasonal shipping volume

• Holidays

• Natural disasters

• Transportation disruptions

• Other circumstances beyond our reasonable control

El Cajon Guitars & Music cannot guarantee delivery on a specific date unless expressly agreed in writing.

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7. Expedited Shipping

Expedited shipping options may be available for eligible products at an additional cost.

While expedited services reduce transit time, they do not guarantee delivery by a specific day or time.

Carrier delays remain outside our control.

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8. Oversized and Freight Shipments

Large amplifiers, speaker cabinets, keyboards, furniture, oversized instruments, or unusually heavy products may require freight shipping or special delivery arrangements.

Additional shipping charges or scheduling requirements may apply.

Customers will be notified whenever special shipping arrangements are necessary.

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9. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

Orders returned because of:

• Incorrect addresses

• Refused deliveries

• Failed delivery attempts

• Forwarding requests

• Address changes after shipment

may be subject to additional shipping charges before reshipment.

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10. Signature Requirements

Certain high-value orders may require an adult signature upon delivery.

Signature requirements help protect both our customers and El Cajon Guitars & Music against loss or theft.

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11. Shipping Damage

Every shipment is carefully inspected and professionally packaged before leaving our facility.

If your shipment arrives with visible damage:

• Inspect the shipping carton before opening.

• Photograph any visible damage.

• Retain all original packaging materials.

• Notify El Cajon Guitars & Music within 48 hours of delivery.

Additional documentation may be required to process a carrier claim.

Complete shipping damage procedures are described in our Terms of Service.

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12. Lost or Missing Packages

If tracking indicates a package has been delivered but you cannot locate it:

• Verify the shipping address.

• Check with household members or neighbors.

• Contact the shipping carrier.

If the package still cannot be located, contact us promptly.

We will make reasonable efforts to assist in working with the carrier to investigate the shipment whenever possible.

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13. Special Orders and Backorders

Products identified as special order, custom order, supplier-direct, or backordered may require additional processing or manufacturer lead times.

Estimated availability dates are provided in good faith but cannot be guaranteed.

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14. International Shipping

Unless specifically offered during checkout, El Cajon Guitars & Music currently ships only within the United States.

Customers outside the United States are welcome to contact us before placing an order to discuss possible shipping options.

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15. Relationship to Other Policies

This Shipping Policy should be read together with our Terms of Service, Refund Policy, and Privacy Policy, which together govern purchases made through ECGMusic.com.

In the event of a conflict between this Shipping Policy and our Terms of Service, the Terms of Service will control unless otherwise required by applicable law.

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16. Questions

If you have questions regarding shipping, delivery, local pickup, or the status of an order, please contact us.

El Cajon Guitars & Music
Website: ECGMusic.com
Email: info@ecgmusic.com
Phone: (619) 334-3113