Privacy Policy

El Cajon Guitars & Music LLC ("we," "our," or "us") respects your privacy and values your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or contact us for service or support.

1. Information We Collect

We collect only the information necessary to process orders, deliver products, and provide customer support. This may include:

• Contact information (name, email, phone number, billing and shipping addresses)
• Payment information processed securely by third-party payment providers (we do not store full credit card data)
• Order details and purchase history
• Device and browser information collected automatically for analytics and site performance

2. How We Use Your Information

Your information is used exclusively to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Send transactional notifications (order confirmations, shipment updates, etc.)
• Improve our website and store experience
• Comply with applicable laws and regulations

3. Data Protection and Security

We maintain commercially reasonable safeguards designed to protect your data. Our website uses HTTPS encryption and secure payment gateways. Staff access to customer data is limited and logged through our Shopify platform.

4. Sharing of Information

We do not sell or rent customer data. We share information only with trusted service providers who help us operate our business — for example, Shopify (our e-commerce host), payment processors, and shipping carriers. These partners are required to maintain appropriate confidentiality and security standards.

5. Cookies and Analytics

We use cookies and similar technologies to enable essential site functions, remember preferences, and analyze website performance. You can disable non-essential cookies in your browser settings without affecting your ability to make purchases.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@ecgmusic.com. We will verify and respond to legitimate requests in accordance with applicable privacy law.

7. Recordings and Surveillance

For security and quality control, our retail premises may use audio and video recording. By visiting our store or completing a transaction, you consent to recordings being used solely for verification, dispute resolution, or compliance purposes.

8. Dispute Resolution

In case of a disagreement relating to this Privacy Policy or data handling, both parties agree to resolve disputes through binding arbitration under California law, with costs shared equally among the parties involved. El Cajon Guitars & Music LLC's total liability shall not exceed the original purchase amount or statutory minimums as applicable.

9. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our practices. The updated version will always be available on this page, with the effective date listed below.

Effective date: November 4, 2025

Contact:
El Cajon Guitars & Music LLC
1935 Friendship Drive, Suite E
El Cajon, CA 92020
Email: info@ecgmusic.com
Phone: 619-334-3113

Thank you for trusting a locally owned business that values both musicianship and integrity.