Privacy Policy

Our Commitment to Your Privacy

At El Cajon Guitars and Music, we are dedicated to protecting your personal information and ensuring your online experience with us is secure and transparent.

What Information We Collect

• Personal details such as name, email address, and phone number when you create an account or place an order
• Payment information (processed securely through our payment gateway)
• IP address and browser type (for website analytics and security)
• Shopping cart information and browsing behavior

How We Use Your Information

We use the collected information to:

• Process your orders and manage your account
• Improve our website and services
• Send you relevant product updates and promotions (with your consent)
• Send SMS marketing messages (if you've opted in)

SMS Marketing and Abandoned Cart Tracking

El Cajon Guitars and Music's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

If you opt-in to receive SMS messages from us, we may send you:

• Abandoned cart reminders
• Promotional offers and discounts
• Order updates and shipping notifications
• New product announcements

You can opt-out of SMS messages at any time by replying STOP to any message.

Third-Party Data Sharing

We may share certain information with trusted third parties to help us operate our business, such as payment processors and shipping companies. However, the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.

Location Tracking and Location-Based Services

Our website may collect location information through your IP address and device settings. We use this information to:

• Provide accurate shipping estimates and costs
• Comply with local tax requirements
• Customize your shopping experience based on your region
• Prevent fraudulent transactions

Location data is collected automatically when you visit our website and is used solely for the purposes outlined above. We do not share precise location data with third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Track website usage and performance
• Identify abandoned shopping carts for follow-up communications
• Provide personalized content and advertisements

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Security Measures

We take all necessary steps to protect your information, including:

• Secure Socket Layer (SSL) encryption
• Regular security updates and monitoring
• Compliance with all relevant data protection laws
• Secure storage of personal and payment information

Your Rights

You have the right to:

• Access and correct your personal information
• Request deletion of your data
• Opt-out of marketing communications (email and SMS)
• Withdraw consent for data processing
• Request a copy of your personal data

Contact Information

For any privacy-related inquiries, requests, or to exercise your rights, please contact us at:

• Email: info@ecgmusic.com
• Phone: (619) 334-3113
• Address: 1935 Friendship Drive, Suite E., El Cajon, CA 92020

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective Date: July 8, 2025

By using our website and services, you acknowledge that you have read and understood this privacy policy.