The ECGMusic Advantage: Authorized Dealers, Quality Control & Warranty Protection

Skip the gimmicks. ECGMusic focuses on authorized partnerships, rigorous inspections, and transparent warranty options that protect real players in real life.

Authorized Dealer Relationships

Being an official dealer means direct relationships with manufacturers and meeting their standards for product knowledge, support, and warranty handling. It’s how we keep specs honest and service responsive.

• Direct factory relationships — faster answers and accurate specs
• Standards & training — brand requirements for support and product knowledge
• Warranty advocacy — we help you navigate manufacturer coverage

Shop our brands: Breedlove, Tagima, Lâg, Ashdown and more.

Quality Control: Prevention Over Promises

Every instrument is inspected. If something isn’t right, it doesn’t go on our site. Period. See our Professional Inspection Checklist.

• Zero-tolerance for production defects — returns to the maker when needed
• Transparent B-stock — cosmetic-only items clearly labeled and fairly priced

Manufacturer Warranty: What It Usually Covers

• Defects in materials or workmanship present at the factory
• Finish/manufacturing issues detected under normal use

What it typically doesn’t cover: accidental damage, environmental issues (humidity/temperature), wear-and-tear, or modifications.

Real-World Coverage with Surebright

Most real-life problems aren’t factory defects. That’s why we offer Surebright extended protection options (where available).

• Mechanical/electrical breakdowns after the maker’s warranty
• Power surge events (for electronics)
• Covered repairs include parts and labor; replacement or reimbursement if not repairable
• Optional accidental damage coverage (drops, impact, certain spill/humidity events)

Coverage varies by plan and product. See plan terms at checkout for details, exclusions, and claims process.

Why New From an Authorized Dealer

• Full manufacturer warranty from day one
• Verified specs and latest production improvements
• No hidden history from prior owners or mods
• Extended protection available for real-world peace of mind