📞 Quick Contact: Call (619) 334-3113 or email info@ecgmusic.com

Q: Where are you located?

A: 1935 Friendship Drive, Suite E, El Cajon, CA 92020.

Q: Can I visit the shop?

A: We're an online-only store and don't operate as a walk-in showroom. We're not able to accommodate appointments to browse or try instruments in person before purchase. Local pickup is available for completed online orders—contact us to arrange.

Q: Can I browse without buying?

A: Please browse online at ecgmusic.com. If you have questions about a specific item, call or email us and we're happy to help.

Q: How does online ordering work?

A: Browse ecgmusic.com, add to cart, and choose pickup or shipping at checkout.

Q: Can I pick up my online order?

A: Yes—local pickup is available for completed online orders by arrangement. Contact us after ordering to schedule.

Q: I want to see something before buying online—possible?

A: We're not able to accommodate pre-purchase evaluation visits. Call or email us with questions about a specific item and we'll give you honest, detailed answers to help you decide.

Q: Do you ship?

A: Yes—professionally packed and insured. See our Shipping Policy for options and rates.

Q: What do you carry?

A: Curated acoustic, electric, classical, and bass guitars—plus amps, pedals, and essential accessories. We prioritize value and playability.

Q: Do you have beginner options?

A: Yes. We specialize in helping new players find the right first instrument—call or email us with questions.

Q: Can I special order?

A: In many cases, yes. Call or email with the make/model and we'll advise availability and lead time.

Q: Do you sell amps and accessories?

A: Yes—amps, effects, cables, cases, strings, picks, and more.

Q: What repairs do you handle?

A: Setups, electronics work, restrings, basic restorations. Timeline provided at drop-off; most basic work completes in 3–5 business days.

Q: Will you work on guitars bought elsewhere?

A: Yes—bench time is available regardless of where you purchased.

Q: Do you match prices?

A: Price Match (before purchase): If an authorized dealer has the same item in stock at a lower advertised price, contact us before you buy. We'll do our best to match, subject to MAP/vendor rules. We always aim for our best price at the time of sale—no gimmicks.

Q: What's your return policy?

A: All sales are final. If we ship the wrong item, it arrives damaged, or is defective out of the box, we'll make it right. Details here: Refund & Return Policy.

Q: Do you offer financing?

A: We can discuss current options—ask when you call or email.

Q: Do you take trades?

A: Not at this time.

Q: Do you run discount codes?

A: Occasionally. Many items are already at our best price; some products may be excluded by manufacturer agreements. If you have a question about a specific item, call (619) 334-3113 before ordering.

Note: Prices can change over time due to tariffs and manufacturer updates. We don't retroactively adjust after purchase.

Q: How much is shipping?

A: Rates depend on item size, weight, insurance, and destination. See our Shipping Policy for current details.

Q: How do you package guitars?

A: Professional double-box method with internal padding; fully insured and trackable.

Q: Do you offer local delivery?

A: In some cases—contact us to discuss timing and fees.

Q: What makes you different?

A:

• ✅ Online-First: Straightforward shopping, no pressure
• ✅ Honest Pricing: Best price at time of sale—no gimmicks
• ✅ Zero Pressure: Real advice from working musicians
• ✅ Curated Selection: Quality over hype
• ✅ Local & Independent: Community-minded shop

Questions?

• 📞 Phone: (619) 334-3113
• 📧 Email: info@ecgmusic.com
• 📍 Address: 1935 Friendship Drive, Suite E, El Cajon, CA 92020
• 🌐 Shop: ecgmusic.com

We're happy to answer questions and help you find the right gear.